Privacy Policy

At Riletcs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our website or place an order.

Information We Collect

Depending on how you use our website, we may collect information such as:

  • Contact and delivery details, including your name, shipping address, and phone number.
  • Order details, including products purchased, personalization options, and transaction records.
  • Account details, if you choose to create an account.
  • Messages and information you provide when contacting us.
  • Technical information about your visit, such as your browser type, device, and interactions with our website.

Payment information is handled by our payment service providers. We do not store complete payment card details on our website.

How We Use Information

We may use your information to:

  • Process and deliver your orders.
  • Create products according to the personalization details you provide.
  • Provide customer support and respond to your questions.
  • Maintain and improve our website, products, and services.
  • Protect our website, customers, and business from fraud or misuse.
  • Send updates or promotional messages where permitted by your preferences and applicable requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential site functions, remember your preferences, understand how visitors use the website, and improve your experience. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Sharing Information

We may share information with service providers who help us operate our website and fulfill orders, such as payment processors, shipping providers, hosting services, analytics providers, and customer support tools. These providers may use information only as needed to provide services to us.

We may also disclose information when necessary to protect our rights, maintain security, prevent fraud, or comply with applicable requirements.

We do not sell your personal information.

Data Retention and Security

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, resolve issues, and maintain required business records.

We use reasonable safeguards designed to protect personal information. However, no website or method of electronic storage can be guaranteed to be completely secure.

Your Choices

You may choose not to provide certain information, but this may prevent us from processing an order or providing a requested service. You can also manage promotional communications using the instructions included in those messages.

To request access to, correction of, or deletion of personal information you have provided to us, please contact us through our Contact Us page. We may need to verify your request before responding.

Children’s Privacy

Our website is not intended for children to use independently. We do not knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us through our Contact Us page.

Third-Party Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted indicates that you have read the updated policy.

Contact Us

If you have questions or requests related to this Privacy Policy, please contact us through our Contact Us page.