Return & Exchange Policy
We want you to be happy with your Riletcs purchase. If there’s a problem with your order, please contact us within 7 days of receiving it to request a return or exchange.
Eligibility
To be eligible, an item must be:
- Unworn, unused, and unwashed.
- In its original condition and packaging.
- Accompanied by proof of purchase.
Personalized or custom-made items may not be eligible for return or exchange unless they arrive damaged, defective, or different from what you ordered. If your item has an issue, contact us within 7 days so we can review it.
How to Request a Return or Exchange
Please contact us through our Contact Us page within 7 days of receiving your order. Include your order number, the reason for your request, and clear photos if the item arrived damaged or incorrect. Please wait for our instructions before sending anything back.
Refunds
Once an approved return is received and inspected, we’ll let you know whether your refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or an item arrived damaged or defective.
Exchanges
Exchanges are subject to product availability. If the requested replacement is unavailable, we’ll contact you to discuss an alternative or refund where appropriate.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, please contact us before shipping it back so we can provide instructions. For other approved returns, return shipping costs may be your responsibility.
Contact Us
For help with a return or exchange, contact us through our Contact Us page within 7 days of receiving your order.